“Blame the victim” is the tried-and-true approach to customer service that one can expect from these guys. I understand the “contact the seller” thing, but they just can’t help but throw some personal insults into each message to make sure you understand just how stupid you are (and by extension, how much smarter Patrick is).
I had a nearly identical exchange with these fellas about a year ago for a faulty touch sensor that went pretty much the same way. When faced with clear evidence that the sensor was messed up, the immediate solution was to insult me personally.
At this point I kind of feel bad for Patrick in a way. It’s clear that this is just the person he is. It’s probably fair to assume he’s “on the spectrum” and as a result has little idea of how to interact with people interpersonally without things immediately devolving into this sort of thing. Autism is a bitch, and I can’t imagine it has done a lot of good for his personal or professional life.