Wow, well that explains the “account disabled” I received after a dispute with Patrick.
We wanted to buy Enhanced fonts support and have been ready to do so from the beginning of our project.
After a few replys back and forth, and us feeling frustrated not being able to receive the help we needed, Gerry left our errand to Patrick who blew us off, saying that if we paid them and asked nicely then MAYBE they would help us.
I guess that the first time he got really upset was when we wrote that we were more than happy to pay for premium support. Then he started whining about that the price they ask for helping people with enhanced font was less than a European IT-specialist make in an hour of work! Also saying: do you think we will become rich from selling enhanced support?!
What we needed was the font-quality that can be generated in USART 0.55 but mentioning that made him go totally bananas and he started writing things about TJCs uncertified HW and worthless buggy SW. Well after us having mentioned TJC/USART he declared all confidence in our relationship had been lost.
If they didn’t want to support us or if they couldn’t support us we don’t know for sure. At least they disguised it as “to show you that we don’t need your money we’ve decided not to help you, good bye”
Now we have to find another display manufacturer and remake all of our display functions and Itead loses a otherwise guaranteed 75.000USD deal each year… But I guess Patrick doesn’t care since Itead are just reselling the Nextion display, is that correctly understood?
ps. It would be lovely if it was possible to re-program the Nextion display to accept compilations from the USART software…